How InPost Delivery Works

On our website we also offer InPost as an alternative for a convenient and flexible delivery option. If you prefer collecting your parcel at a time that suits you, InPost lockers provide a secure and easy alternative to home delivery.

This guide explains how the InPost service works, what to expect, and how you can collect your order.

What Is InPost?

InPost is a parcel locker delivery service. Instead of delivering directly to your home, your order is delivered to a secure self-service locker near your chosen location.

Lockers are available in supermarkets, petrol stations, retail parks, and other convenient locations across the UK.

How InPost Delivery Works

Step 1: Choose InPost at Checkout

When placing your order, select InPost as your delivery method and choose your preferred locker location.

Step 2: We Dispatch Your Order

Once your order is prepared, we send it through the InPost network. You will receive a confirmation once it has been dispatched.

Step 3: Parcel Delivered to Your Locker

When your parcel arrives at the selected locker, you’ll receive a notification by email and/or SMS with a collection code and instructions.

Step 4: Collect Your Parcel

Visit your chosen locker location.
Enter your collection code or scan the QR code.
The locker door will open automatically so you can retrieve your parcel.

The process typically takes less than a minute.

How Long Does InPost Delivery Take?

Delivery times depend on the service selected at checkout. Most InPost deliveries are made within:

• 2–3 working days for standard services

• Faster options may be available depending on location

You will receive tracking updates throughout the journey.

How Long Do I Have to Collect My Parcel?

Parcels are usually held in the locker for up to 3 days.

If your parcel is not collected within this time, it may be returned to us. We recommend collecting as soon as you receive your notification to avoid delays.

Benefits of Using InPost

Flexible Collection

You can collect your parcel at a time that suits you, often 24 hours a day.

No Need to Wait at Home

There’s no need to rearrange delivery or wait for a courier.

Secure Storage

Lockers are secure and accessed using a unique code sent only to you.

Contact-Free Collection

Collection is quick and requires no face-to-face interaction.

Tracking Your InPost Order

Once your order has been dispatched:

• You will receive a tracking link by email.

• You can follow your parcel’s progress through the InPost network.

• You’ll be notified when it arrives at your chosen locker.

• A collection code or QR code will be provided.

If you experience any issues accessing your locker, please contact InPost support team.

Frequently Asked Questions

What happens if I don’t collect my parcel in time?

If your parcel is not collected within the collection window (usually 3 days), it may be returned to us. We will then contact you to arrange redelivery.

Can someone else collect my parcel?

Yes. You can share your QR code or collection code with someone you trust.

Are InPost lockers available 24/7?

Many locker locations are accessible 24 hours a day, but access depends on the host location (for example, supermarket opening hours).

Is InPost secure?

Yes. Each locker is accessed using a unique code or QR code sent directly to you.

Can I track my InPost parcel?

Yes. Full tracking updates are provided from dispatch to locker delivery.

What if the locker is full?

In rare cases where your selected locker is full, InPost may redirect your parcel to a nearby locker. You will be notified if this happens.

In Summary

InPost offers a convenient, secure, and flexible delivery option if you prefer collecting your parcel at a time that suits you.